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Behind every massive bank is a human trying to answer the right way, fast. Banco do Brasil explains what it takes to reach the right customer, on the right channel, at the right moment, without losing trust along the way. Here's the full version: https://bit.ly/3NuF0mz #createaNiCEworld | NiCE

“It really begins to make possible what we've imagined for a long time.” Julie Ask shares how AI is helping organizations: ➡️ Deliver personalized experiences at scale ➡️ Transform how customer interactions are designed ➡️ Unlock the potential of CX in a digital-first world Join Julie in The Room Where It Happened: https://bit.ly/49xQWwu #TheRoomWhereItHappened #AI #CustomerExperience | NiCE

“We’re competing with the biggest and best companies in the world — and we’re changing how consumers experience brands.” — Scott Russell, CEO of NiCE AI isn’t on the horizon — it’s reshaping CX right now. In this episode of The Room Where It Happened, Scott shares how NiCE is: Leading AI innovation at hyper speed Forming strategic alliances to accelerate AI adoption Creating positive experiences at global scale Watch his full interview here: https://bit.ly/4sna7Ae #TheRoomWhereItHappened #Custom