An Overview of the Incident Management Practice in ITIL 4
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An Overview of the Incident Management Practice in ITIL 4
This overview of the ITIL 4 Incident Management practice guide highlights key concepts that will lead your Service Desk teams to success.
May 6, 2020
Incident Management Process
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1K views · 44 reactions | NJDOT’s Traffic Incident Management (TIM) training is now available as a new online course that equips first responders with the tools and information they need to be prepared when responding to roadside emergencies. To access the training, visit www.NJTIM.org. For more information about NJ TIM, click here- bit.ly/3PpXKlw | New Jersey Department of Transportation | Facebook
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