Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center | Amazon Web Services
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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center | Amazon Web Services
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences ...
Mar 29, 2024
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