Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain. Showcase your ability to excel in essential IT service management, …

Problem Management aims to manage the lifecycle of all Problems. The primary objectives of this ITIL process are to prevent Incidents from happening, and to minimize the impact of incidents that cannot …

Oct 17, 2025 · In this blog, we will discuss what ITIL Problem Management is, processes, key roles, and benefits. Whether you’re in IT or just curious, this blog will help you understand how it works!

Problem management is the process of identifying, managing and finding solutions for the root causes of incidents on an IT service. Problem management is a critical aspect of IT service management (ITSM).

To manage errors that have arisen in the live environment, organizations have developed the problem management practice. The practice aims to identify and analyse errors in the organization’s products …

Dec 2, 2024 · Learn how ITIL's problem management process helps identify and resolve the root causes of IT issues. Discover its components, benefits, and strategies for proactive IT management.

This article will delve into the world of ITIL problem management, exploring its framework, process flow, best practices, and how it differs from incident management.

Problem Management is an IT service management process tasked with managing the life cycle of underlying "Problems." Success is achieved by quickly detecting and providing solutions or …

The problem management process is essential for resolving the underlying causes of incidents. It prevents recurring issues, reduces the impact of problems, and helps ensure smooth service operation.