In following with the "no employees" ideology we have at BottleKeeper, our virtual assistant (VA) has become a crucial part of our contracted team. It's really quite amazing: you can hire an employee ...

Despite bold visions and big plans, it’s all too easy for entrepreneurs to become bogged down by the mundane tasks involved in building a successful enterprise. Even when you put in long hours and ...

What Is a Virtual Assistant? A virtual assistant (VA) is a modern professional who offers a wide range of administrative, technical, or creative support services to businesses, entrepreneurs, or ...

The core advantage of combining these two technologies lies in their ability to break spatial limitations, provide highly ...

I met Jaimie Skultety while researching how organizations can avoid being "held hostage" by an employee or contractor (see "Don't Let Your Business Be Held Hostage"). An experienced executive ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

"I'm on the side of the road and need help. What should I do?" USAA's voice-activated mobile banking app has received that question. Seriously. Though an extreme case, it is a reminder that consumers ...