Knowledge management has been a hot topic for some time now. However, many firms have placed this initiative on the back burner due to the financial costs or the time commitment required for the major ...

Mike Aoki breaks down some of the advantages for BPO clients and vendors when implementing a reliable knowledge management system for their agents.

Knowledge management experts from Baker McKenzie and Cisco ran KM newcomers through their tips for starting a system at the 2018 CLOC Conference.

Logseq is pitching a privacy-focused open-source platform that helps people manage and collaborate around their knowledge bases.

Companies and governments, despite investing heavily in information systems, find their workers lacking the knowledge to perform effectively. Knowledge management may be the key.

The department is considering acquiring a knowledge management platform to help coordinate workload and data management of its Procurement Innovation Lab (PIL), with the potential to expand ...

Managers are bombarded with an almost constant stream of data every day. Read this article to find out three key reasons why actively managing knowledge is important to a company’s success.

Knowledge management strategies powered by artificial intelligence encourage knowledgeable employees to learn and share expertise with others to build upon their insights. Employees can self-resolve ...

A knowledge management system can also improve customer experience in the retail sector by reducing employee training time so that they are up to date with their roles in sales and support.

Co-founder and CEO of Copilot, a voice-activated knowledge management system for sales reps. My expertise is in communication technology.