KANSAS CITY, Mo. (AP) — Police dispatcher Julia Jordan accidentally added a dash of celebrity gossip to her public service this week when she shared “Taylor Swift is engaged” over a hot microphone.

"I mean, you can't help everybody, but if you can make one difference in somebody's life, I guess it's something, you know?" ...

The teen caller said she was "frantic" after her friend was shot at a party. — -- A 911 call dispatcher at the Albuquerque Fire Department has resigned after audio was released from a recent ...

911 dispatchers help guide Broome County residents through some of their toughest moments. From the emergency services department in the Town of Dickinson, dispatchers work long hours in a job that ...

LAMAR COUNTY, Miss. (WDAM) - More than 30,000 calls per year, every emergency or non-emergency, for one county, three cities. All of this runs through one room in Lamar County. “It all starts here,” ...

Dispatchers are the nerve center of auto transport—juggling load assignments, coordinating carriers, updating customers, planning routes and troubleshooting problems on the fly. Too often, however, ...