eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. A number of leading it analysts (gartner, meta group and ...

While customer relationship management (CRM) solutions have been around for almost two decades, many implementations still fail to deliver the expected value while many new implementations fail from ...

Insightly provides a comprehensive set of features for managing customer relationships, including strong contact management, ...

CRM projects can have some very tricky technical elements, particularly when it comes to integrating with other customer-facing and internal systems. They can also be quite labor intensive when it ...

Like most enterprise applications, CRM systems mean tighter business processes. Unlike most enterprise apps, however, CRM users typically aren't ready this for this. Here's a look at what needs to be ...

Businesses employ CRM applications to improve efficiency between departments, leverage cross-sell and up-sell opportunities and increase customer satisfaction by providing convenient access to ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. When you use a project management system, your teams are able to ...

Whether you’re updating, upgrading, jump-starting, or restarting your CRM efforts, some basic steps will help keep you on the path to a positive ROI. Thinking about the potential ROI of your customer ...

Agile is the best approach for CRM projects, but what if management just won't let you go there? What does it really mean to have a fixed-price, fixed-deliverable project? You will have to put in more ...

CRM failure rates have remained high during the last ten years, indicating that many organizations don't receive full benefit from their CRM initiatives. Let's examine important reasons for this ...