BLR announced that TrainingToday, its workforce training platform, has been awarded in the Best Advance in Learning ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

As the demand for cybersecurity, artificial intelligence and data center skills grows, Amarillo College has been awarded ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In today’s ever-evolving economy, the organizations that ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. Agent engagement and empowerment, simplifying the coaching process, ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

Operations & Productivity tools improve fleet efficiency by boosting fuel savings, reducing driver turnover, cutting training costs, & minimizing OS&D incidents Infinit-I Workforce Solutions, a ...