About a year and a half ago, Kalispell (Mont.) Regional Healthcare realized they needed to take a hard look at their workforce management process. Located in Northwest Montana, Kalispell is in an area ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Workforce management involves placing the right people in the proper place at just the right time. Accomplishing this effectively is what separates the excellent companies from their competition.

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...

Whether they realize it or not, most construction contractors are practicing workforce management unknowingly and unequipped, often on a spreadsheet, whiteboard, home-grown system or even on paper.

After the pandemic, many companies may prefer to maintain a hybrid way of working. Here’s how to enable a largely remote operations workforce to deliver on client requirements and contractual ...

Having played a bit of football in my day, I often relate business concepts to sports. Regardless of whether or not you’re a sports fan, a sports metaphor can help take a complicated and cumbersome ...

DALLAS--(BUSINESS WIRE)--CommunityWFM, a leader in providing unified, cloud-based workforce management solutions, today formally announces its rebranding from Workforce Management Software Group to ...