The message to CX pros and UX designers is clear: put thought into the creation of connected experiences, gather feedback from users and iterate as needed. We live in a connected world, and that world ...

Two years ago, premium bodywear brand Wolford was on the verge of upgrading its e-commerce site. But with consumer behavior changing rapidly in the midst of the pandemic, its newly arrived Global ...

Over the past year or so, California-based AO has enjoyed a bump in its retail design assignments that, according to its Managing Partner Rob Budetti, can be attributed mostly to retail being ...

Multichannel confusion. Having more channels doesn't mean you're providing a better experience. It often adds noise and inconsistency. Fix the fundamentals. Your customer experience is only as strong ...

As part of its technology-driven retail strategy, Walmart has unveiled a new digitally-enabled look and feel to its store design and layout rolling out to hundreds of stores this year to create an ...