Walk into any SaaS company today, and you’ll hear the same mantra: We’re customer-centric. But peel back the glossy slide decks and the shiny websites and too often you’ll find a transactional machine ...

Forbes contributors publish independent expert analyses and insights. Mark C. Perna is a generational expert who covers education & careers. The people who are most productive with AI are also the ...

For years, innovation has centered on speed. Faster processing. Faster decisions. Faster communication. But as artificial intelligence reshapes the modern workplace, a quieter truth is emerging from ...