Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

Formula 1 used to be shaped almost entirely on real asphalt, with drivers pounding around private test tracks until the ...

Although the power of simulation training is evident, there is a notable lack of comprehensive research that validates its effectiveness within the fire service. Nevertheless, the existing studies, ...

Attackers are increasingly targeting employees to infiltrate organizations. The reason? Employees have direct access to insider systems and data—if threat actors phish just one user and steal their ...