Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...
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Why service desks are failing in large organisations
Manqoba Masina, Operations Manager at Nkgwete IT Solutions. In most enterprises, the service desk is positioned as the frontline of IT support – the point where users and technology meet – where ...
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