St. Louis-based Express Scripts, a pharmacy benefits manager, will cut more than 300 jobs when it closes a call center in Pueblo, Colo., in April, according to The Pueblo Chieftain. Express Scripts is ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

Pharmacy benefits manager Express Scripts will shutter a call center in Pueblo, Colorado in April as more clients rely on online services, The Pueblo Chieftain reported. Some opportunities may be ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...