Many support areas across campus use tools that allow them to remotely view or remotely control a customer's workstations to assist with troubleshooting computer hardware or software issues. These ...

If you need to quickly offer help to another Mac user you know, there's no quicker way to remotely provide assistance than via Apple's own Messages. Here's how to take control of another person's Mac ...

Mosyle is one of the top Apple mobile device management vendors on the market. The company is releasing a new feature called Screen View to make remote support easier to implement for enterprise and K ...

According to some reports, using RDP or Remote Desktop Protocol on recent versions of Windows 11/10 results in a black screen. One encounters this issue when using the Remote Desktop Connection ...

My office often doubles as a guest room. When I was still rockin the Mac pro, this was easy, just turn off the monitors and a screen share from the MBP would be no problem to the person sleeping. But ...

There's lost of ways to help your friends and family solve their tech problems. You can send them links to Lifehacker articles, tell them how to fix a problem over the phone, or you could fix the ...

A new non-profit organization started by tech entrepreneurs in Seattle is supplying public school teachers with a much-needed tool amid distance learning: an extra screen. Two Screens for Teachers ...