If you’re a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though. If a technician has to come out, ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

If you’re like most people, you probably have occasional problems with your PC, Mac or other devices. And while some people have the technical skills to solve these problems themselves, most people ...

Verizon is adding a new tool to its Fios tech support options as the coronavirus pandemic continues to keep people on lockdown around the US: virtual support. Partnering with a company called TechSee, ...

The newest entry on the market, SecurityCoverage’s Remote PC Support started in January 2004 as a behind-the-scenes technical support for large providers that offered support services to the small ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

WASHINGTON NextNine Inc. used ComNet 2001 in Washington, D.C. this week to unveil its SurroundSupport eSupport software infrastructure for remote technical support and diagnostics of datacom/telecom ...

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems? Forget genies–what you need is a tech-savvy buddy, ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...

Are you technically inclined and technically savvy? Do you enjoy troubleshooting? Can you explain technical issues in ...