An effective performance management program provides a set of guidelines and standards that aim to achieve the employee performance goals of your organization. Performance management also strives to ...

Tasked with measuring and reporting on performance, today’s State and local governments face multiple challenges in how they implement a performance measurement program. It often starts with a general ...

ver the years, the Kennedy School of Government at Harvard has brought together small groups of senior government decision-makers, academics and leaders of relevant organizations for off-the-record ...

As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

Originally published Jan 31, 2021. Updated with new information. Over the past four decades, OpenGov has worked with dozens of municipal governments across the United States, often focusing on setting ...

Using information technology to measure business performance involves IT systems gathering data and analyzing it. Business performance management systems allow managers to examine details about ...

While human resources (HR) has shed its traditional administrative process-centric identity, fear of numbers keeps many professionals away from that coveted seat at the boardroom table. Some claim the ...

Using the Health Plan Employer Data and Information Set (HEDIS), the National Committee for Quality Assurance partners with more than 90% of the nation’s managed care organizations to collect, audit ...

A high-performance organization gets better results than its peers over time. These results show up in higher revenues and profits, highly satisfied customers, owners wanting to invest, employees who ...

Healthcare reform continues to shine a spotlight on healthcare provider performance. Under the Patient Protection and Affordable Care Act, CMS may withhold a portion of reimbursements from providers ...