Three businesses were honored by City Beat News for providing outstanding customer service and received consecutive ...

Excellent customer service is the single most important element to turn prospective patients into actual patients. Practices are wise to do as much as possible to ensure that visitors have positive ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

Leading healthcare organizations are working to bring together service, back office and operations to adapt to changing patient needs and business conditions. To achieve this, these organizations are ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Have you ever had a question about your TRICARE benefit that left you confused or frustrated? There are resources that can ...

New agentic capabilities automate complex specialty scheduling - reducing delays, optimizing provider capacity, and easing administrative burden in contact centers and clinics ...

Health information technology needs to catch up with other industries in terms of customer service for patients, speakers said Thursday during an online session of the annual meeting of the Healthcare ...