A lot of people assume they want to be left alone more when it’s cold and dark. Yet for many of us, the opposite happens: we ...

Walk into any SaaS company today, and you’ll hear the same mantra: We’re customer-centric. But peel back the glossy slide decks and the shiny websites and too often you’ll find a transactional machine ...

Timely research reports modern chatbots are very good at emotionally connecting with humans, but with an ironic twist: the conversations resonated much more if people didn’t know they were talking to ...

I’ve spent most of my career working remotely. I’ve taught thousands of students online, written books alone at my desk, and spent many years working in sales where I used my home as my office. Some ...