It’s the fourth quarter, your team is down three points, and there’s less than two minutes to go. A victory is in the hands of the quarterback and coach, who have to execute a hurry-up offense to go ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

The Association for Talent Development's new research found that 85 percent of talent development (TD) professionals report that knowledge management is a central piece of their organization's culture ...

A learning organization is all about continuously analyzing business processes, recording best practices, and taking the most out of corporate achievements. It is also about accepting failures, fixing ...

Forbes contributors publish independent expert analyses and insights. I explore work culture, collaboration & management evolution. Businesses spend a great deal of time trying to capture knowledge ...

As today’s marketplace becomes increasingly complex and competitive, businesses are continually seeking strategies to maintain a competitive edge. One such strategy is the adoption of knowledge ...

On April 3-4, Margot Brown, World Bank’s Director of the Global Operations Knowledge Management Unit (GOKMU), and Maria Gonzalez Asis, Manager Strategy and Operations GOKMU and Head of the Global ...

Legal operations may be on the edge of a giant leap forward, but first it has to get its house in order. A new 2020 Legal Operations Survey that was released Wednesday by Deloitte indicates that ...