A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help themselves. We’ll now go through 10 real-life ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

In most large organizations, the SEO function sits within the marketing branch – and for good reason. Quality SEO strategies are often focused on increasing awareness traffic or improving the number ...

Fresh water is a key resource for human health, prosperity and security. It is essential for poverty eradication, gender equality, food security and the preservation of ecosystems. Yet water resources ...