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Salesforce’s ChatGPT integration is really about stopping customers from leaking their own data

Execs say DIY OpenAI connections risked pushing CRM data past the ‘trust boundary’ Salesforce users running Agentforce with ...
ZDNet

Microsoft Teams Salesforce tie-up: Now you can share customer data in Teams chat

Microsoft's new Salesforce customer relationship management (CRM) integration lets sales teams share Salesforce data within Microsoft Teams. The integration between Salesforce and Microsoft Teams is ...
Business Wire

Salesforce Introduces Agentforce Testing Center: First-of-Its-Kind AI Agent Lifecycle Management Tooling for Testing Autonomous AI Agents at Scale

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced agentic lifecycle management tools to automate Agentforce testing, prototype agents in secure Sandbox ...
Benzinga.com

Salesforce Tool Aims To Simplify AI Agent Testing, Deployment

Salesforce aims to address critical challenges in AI deployment, including ensuring reliable performance and reducing operational risks. With Agentforce, the company is leveraging synthetic ...
Yahoo Finance

Salesforce, Google Cloud Sign $2.5 Billion Deal to Expand AI, CRM Integration

Worth $2.5 billion over seven years, the agreement would link Google Cloud's infrastructure with Salesforce's AI-powered Agentforce assistants, CRM software, and Data Cloud capabilities. Benefiting ...
CIO

Could Agentforce 3’s MCP integration push Salesforce ahead in the CRM AI race?

Salesforce’s introduction of Model Context Protocol (MCP) and Agent2Agent (A2A) capabilities to Agentforce could push it ahead of the competition in the customer relationship managment (CRM) market, ...