Instant messaging (IM) isn't just for chatting up your friends and colleagues any more. Enterprises have started to explore using instant messaging for customer service. With Forrester Research ...

Instant messaging is booming. Almost everywhere you look, people are typing messages to friends and work colleagues at a frantic pace. These are not e-mails but rather short messages that often travel ...

Consumer IM products such AOL Time Warner's AOL Instant Messenger (AIM), have made millions of users addicts, who then take their habit to work, where security concerns immediately crop up. Now, ...

In a world of nonstop busyness, instant messaging is easier, faster and simpler than other types of communication. Now that it’s shown its worth, companies are rushing to make a good thing even better ...

There are untold numbers of instant messaging networks (not even taking SMS into consideration)—with companies like Google having, all by themselves, created a half dozen competing applications and ...