Forbes contributors publish independent expert analyses and insights. I write about social, mobile and marketing trends. May 16, 2012, 12:46am EDT Jul 11, 2012, 11:35am EDT This article is more than ...

It’s become so easy. When you crave something, you simply grab your smartphone, place an order and wait for it to arrive. In fact, between 2015 and 2018, customers ordering from a quick-service ...

A strike involving 45,000 longshoremen spanning ports along the East Coast and Deep South that could create chaos in the U.S. economy and infuse an October surprise into next month’s presidential ...

The retail customer experience is a shifting collection of moments that occur while shopping online, in-person at a store or while resolving an issue via a contact center. Today, all of these channels ...

In a world that’s rapidly going cashless, mobile payments are transforming travel, with Asia leading the charge while the technology spreads globally. The rebound of global travel in 2024 has been ...

How long will it be before we talk about travel websites as always having an essential, if limited place, in much the same way that we sometimes talk about print guidebooks? Smartphones with bigger ...

Over the years, search engines have encouraged businesses to improve mobile experience on their websites. More than 60% of web traffic comes from mobile, and in some cases based on the industry, ...

In contrast to national efforts to suppress Black historical narratives, Mobile is making deliberate moves to highlight its own history. Twice in the past month, the city has publicly acknowledged its ...

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The electric power sector is undergoing a digital transformation with mobile applications playing a crucial role by enabling real-time data sharing and more efficient grid management. Innovative ...