Have you ever struggled to switch gears between tasks, finding yourself stuck in one mode or overwhelmed by the transition? Task switching, especially starting and stopping with intention, is tricky, ...

In 1969, a now-iconic commercial first popped the question, “How many licks does it take to get to the Tootsie Roll center of a Tootsie Pop?” This deceptively simple line in a 30-second script managed ...

Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts can guide team members as they ...