Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

For many employees, writing at work is nearly as worrisome as public speaking. Maybe your proposals fall flat or you dread penning quarterly reports. Perhaps you sweat over emails, only to have the ...

While many job ads often make mention of oral and written communication skills, employees and employers alike sometimes neglect the importance of good writing in the workplace. When a worker writes ...

Businesspeople are busy. They do not want to read long emails, memos, and / or documents to find what they are looking for. Businesspeople expect to receive clear and concise correspondence. Future ...