At some point, nearly every software infrastructure experiences the law of diminishing returns, as it strives to meet customer-service levels, achieve on-time and in-full delivery, and strengthen both ...

No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, whose AI-driven technology is modernizing customer service and experience, announced today new product features amid soaring demand for its platform.

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

Here’s one more thing we can blame on the COVID-19 pandemic: the demise of customer service. Ask yourself, when was the last time you heard of a company working to improve their customer service? When ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, the leader in advanced conversation intelligence solutions for the contact center, today announced a game-changing generative AI product. AgentGPT is ...

While different organizations provide different levels of service—from dismissive to reluctant to systematic to reactive to anticipatory—the most effective do it by choice. They understand the return ...