Customer service representatives working at a call center wearing facemasks and using headsets during the Covid-19 pandemic. The supply chain crisis has created a ripple effect of other crisis ...

I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...

A brand is made up of many elements: strategy, target market, customers, advertising, marketing, innovation, and many more. However, one element seems to get left behind: the staff. The employees. The ...

As companies continue to figure out the best ways to meet consumers’ evolving demands and expectations, customer service has become a focal point of supply chain operations. Technological innovations ...

Since the dawn of e-commerce, retailers have attempted to solve the complex world of omnichannel fulfillment. But to Bill Thayer, founder and CEO of Fillogic, that may not be the problem that needs ...

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then ...

Microsoft wants to help businesses digitize and adapt as the coronavirus pandemic continues to spur digital transformation across industries. An important part of that is making sure companies can ...

Description: In this webinar, you’ll find out why forward-thinking supply chain leaders are turning to customer service automation to create the conditions necessary to harmonize all the people, ...

Here’s one more thing we can blame on the COVID-19 pandemic: the demise of customer service. Ask yourself, when was the last time you heard of a company working to improve their customer service? When ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...