"Data-driven insights, demand for personalized experiences, and omnichannel engagement propel Customer Journey Analytics market." WILMINGTON, DE, UNITED STATES ...

Insights and actionable data. Customer journey analytics require interdepartmental communication and collaboration to be effective. Insights will often impact multiple departments within a business, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

A Leader in QKS Group’s SPARK Matrix™: Customer Journey Management, 2025. Winner for "Best Personalisation and User Experience Solution" in the FinTech Futures 2025 Banking Tech Awards. A Core ...

Retailers are conducting business this year with an optimistic eye on future-proofing their business as they navigate a rising sea of mixed market signals. Tight consumer budgets amid flooding ...

MELVILLE, N.Y., December 18, 2025--(BUSINESS WIRE)--Verint ®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

EVANSTON, Ill.--(BUSINESS WIRE)--ZS, a global management consulting and technology firm, announced today it was named a Strong Performer in The Forrester Wave™: Customer Analytics Service Providers, ...

GRAND RAPIDS, Mich., Jan. 23, 2025 /PRNewswire/ -- Cavallo, the leader in AI-powered Order Intelligence solutions, today announced its new purpose-built analytics capabilities that help distributors ...

During the height of the COVID-19 pandemic, almost all contact center agent jobs shifted to a work-from-home model. And now that the pandemic has basically come to an end, many of those jobs have ...

Verint®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint’s 50+ AI-powered ...