Editor’s Note: McCann Systems has won the 2025 Commercial Integration Award for Best Meeting Room Project for the Collaborative Client Experience Center project in St. Louis! Be sure to visit our ...
Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. "As AI agents handle more and more customer ...
Agentic AI is all the rage these days, with organizations exploring how AI can be infused into daily operations. The meaningful excitement lies in the application of agentic AI within a specific ...
Max Soloshchanskiy is a partner at Soloway Group, an investor and an advisor to technology startups and Fortune 500 companies. Creating a seamless customer experience (CX) is crucial for successful ...
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