I have a special sickness. I love shedding light on startup-related buzzwords and trends. After publishing so many articles on growth hacking long before it was cool, I moved to covering anything big ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

Facebook released an API late last year aimed at developers wanting to build a chatbot for Messenger, but the company's ambitions are now on hold after the AI bots hit a "70% failure rate." The ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Chatbots have become an essential tool for state government agencies to simplify their messaging and get critical information to residents. That’s a key finding from “Uncovering the Results of AI ...

Millions of Americans now converse with AI chatbots each day. We are talking with machines about travel plans, politics, and in some cases — our most intimate thoughts. To investigate how these ...

As people turn to chatbots for increasingly important and intimate advice, some interactions playing out in public are causing alarm over just how much artificial intelligence can warp a user’s sense ...

AI chatbots now promise companionship, coaching, and even therapy, wrapping complex algorithms in the language of intimacy and care. They are marketed as always-on confidants that remember your ...

Nearly 1/3 of teens say they use chatbots for roleplaying romantic and sexual relationships. But some parents and digital safety experts warn that these apps can put teens at risk of suicide.