Dear Savvy Senior: Can you recommend any services or technology that help me monitor my elderly mother who lives alone? Since the coronavirus pandemic started last March, my sister and I have noticed ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

A company that uses surveillance software to monitor U.S. prisoners’ phone calls is on the verge of deploying its technology across the Sunshine State. LEO Technologies, a Los Angeles-based company ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...