IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Zoom Phone is a low-cost VoIP platform, starting at only $10 per ...

How to Set Up a VoIP Call Center on Time, Under Budget Your email has been sent Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

VoIP technology is gaining ground in financial and other service industries as a cost-effective means of provisioning additional, enhanced services unsupported by traditional circuit-switched ...

When it comes to choosing a business phone system, you might find yourself stuck on a critical question: Should you stay with traditional phone systems or switch to VoIP (Voice over Internet Protocol) ...

CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

The best days of the traditional copper-wire telephone system are light-years behind it: it can no longer support the mobility or speed of present-day commerce. Communications have shifted from a ...

Gone are the days when communication relied on bulky desk phones and copper wires. In fact, for many young people, traditional landlines have become relics of the past. After all, the ability to make ...

A business phone number remains essential, even in the digital age. It shows consumers and financial institutions that your company is legitimate. Several options exist for receiving and making ...

VoIP Pricing Guide: How Much Does a VoIP Phone System Cost? Your email has been sent VoIP service can be a low-cost upgrade from landlines. See how much you can ...

Companies thinking about investing in voice over Internet Protocol (VoIP) frequently cite the cost savings reaped from the elimination of long-distance tolls as the only primary benefit of the ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.