I run a small level 2/3 support crew running remote desktop support. I need some small program to assist with ticket tracking. The 5 Workflow staff gives our dept tickets to work but 1 guy will get 7 ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.