Tech analyst Gartner predicts that one in 10 interactions with call center agents will be with bots within three years, thanks to advances is conversational artificial intelligence (AI), as well as ...

India, Jan. 16 -- The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart transformation. AI tech now equips call centers with tools ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...