Editor’s note: Janine Sneed is the Global Vice President of IBM Customer Success. Current job openings are posted online. RESEARCH TRIANGLE PARK – Unlike Software Sales and Services, Customer Success ...

Customer Success Managers (CSMs) have it rough. We ask them to be like chameleons, constantly changing colors to suit every situation. One moment, they’re a salesperson driving a renewal. The next, a ...

Nancy Harlan, senior director in account-based marketing at Qlik, explains how to use ABM to support customer success to drive expansion and renewal in a SaaS world. One of the hottest areas in ...

Co-Founder and Advisor at FlexTeam and CXO at Liquid, an operating system for agile businesses starting with contracts and global payments. If you’re building a startup, you’re probably wondering how ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...