Excessive crowds, short tempers, and impossible demands are part of the Black Friday package for retail workers. But this particular customer’s attempt to return a long-dead TV pushed things to a new ...
A common theme among difficult customers seems to be that they are pennywise and pound foolish. What would you do if you had to handle ridiculous requests that in no world make sense, but it was part ...
Researchers at QUT have developed a new tool to measure customer aggression within the retail and services sectors. Published in Journal of Retailing and Consumer Services, the study, was the first of ...
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