Experts say Carlos likely saved his family with quick thinking. March 11, 2010— -- His panicked voice was heartbreaking. But the 7-year-old California boy hailed as a hero for calling 911 while ...

SUBLETTE, Ill. — One father jumped into action to save his newborn baby’s life, all with the help of a Lee County dispatcher. “He said he saw his head, and he goes, 'I'm calling 911'” said Cheyenne ...

ALBUQUERQUE, N.M. -- As a 17-year-old lay dying after being shot last month, an Albuquerque 911 dispatcher hung up on the friend who called for help. After the dispatcher resigned Tuesday, his former ...

(TNS) — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch officials are ...

VOLUSIA COUNTY, Fla. – Inside Volusia County’s 911 communications center, a new voice is answering the phones and it’s not human. “Ava,” short for Automated Virtual Agent, is an artificial ...

Editor's note: this story contains a mention of suicide. If you or someone you know may be considering suicide, contact the 988 Suicide & Crisis Lifeline by dialing or texting 988. A 911 dispatch ...

A 911 dispatcher in Ohio recently found herself on the wrong side of the law after calling another woman to insult her intelligence, according to law enforcement in the Buckeye State. Loretta Nash, 58 ...

(CNN) — Billie Shepperd was planning her daughter Sheila’s 60th birthday party in June 2020 when the phone rang. She had been imagining family members traveling from Washington, DC, to celebrate at ...

Ingham County 911 dispatchers ratified a three-year contract with raises, but county officials still have to vote on it. The county is considering a $548,000 contract with an outside company for ...

AVON, CT (WFSB) - Town leaders in Avon said they are considering a proposal to merge emergency dispatch services with the neighboring town of Farmington. A public hearing was scheduled for Thursday at ...